We offer free shipping overseas. Currently, the main regions we can ship to include Europe, North America, Australia, and New Zealand. (Shipments to Russia, the Middle East, Southeast Asia, and Africa are currently not available).
Currently, there are local warehouses in the EU and the US for direct shipments with a delivery time of 2-10 days. Shipments to other regions are sent from China with a delivery time of 10-20 days.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
In the EU region: Shipments from the warehouse in Poland are duty-free (excluding islands).
In the US region: Shipments from the warehouse in Los Angeles are duty-free (excluding islands).
Regarding shipments originating from China:
Packages exceeding 2kg in weight will incur customs duties.
Packages weighing less than 2kg are exempt from customs duties.
Product
Can I return my product?
Warranty Policy
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Our return and exchange policy allows for free returns and exchanges within 30 days of purchase. Following this 30-day period, returns and exchanges will no longer be provided without charge.
Lifetime Warranty: Applies to XED, ED, HD, and LHD series products.
3-Year Warranty: Applies to HT, HS, WG, MS series products, and thermal imaging devices.
Accessories: Are excluded from warranty coverage. However, we offer free returns within 30 days of purchase.
Other
Any question?
You can contact us through our contact page! We will be happy to assist you.
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